moLotus innovation include Automation API for real-time event-based interaction, ‘Milestone’ for regularly recurring events, ‘mCard’ for loyalty & membership cards, ‘Rate-it’ for product ratings and feedback, ‘mRedeem’ for coupon/redemption tracking, Interactive Underwriting, Document Capture and more.
For instance, our automotive client has automated post-sale communications to provide personalized info, on-boarding, and collect dealer & salesperson performance feedback; while saving 90% on cost, delighting customers, and collecting performance data.
In banking, clients are using our ‘35 min. Balance Transfer Flow’ and mechanics to improve conversion speed and rates, scale campaigns, reduce telemarketing costs and customer intrusion. Insurance companies are using these capabilities for renewals (better conversion at lower cost), fast document collection and more.